making a difference

Why Purpose Matters

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Human beings are designed for more than mere survival. Once our basic needs are met, and we’re feeling reasonably secure, we begin to ask why we survive, for what? Why do we exist?  Purpose is the answer to these questions. It’s that yearning to be part of something bigger than ourselves, something that motivates us to connect and contribute for a better future, something that makes our lives meaningful and fulfilling. Purpose creates satisfaction and happiness.  Businesses are living …

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3 Qualities of a High Performance Culture

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“Culture can account for up to half of the difference in operating profit between two organizations in the same business.” (Heskett @ Harvard) Consider these 3 qualities of a high performance culture: Across the organization, there is a shared ownership for customer success and business progress. People understand how they create value by making a difference for customers, for each other and for the Company. The purpose and profit motives for the business are aligned. Cross-functional collaboration and …

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5 Keys For Teams That Move Faster

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Bob Schultek Author of  The Gauntlet Profitable growth relies upon the preservation of enduring customer relationships. Sustaining these relationships demands that a business consistently produce more strategic value for a key customer than can be gained elsewhere – value that contributes to the customer’s progress. A key factor in creating strategic value is moving faster – faster in delivering results, adapting to changing needs, and innovating. When Google wanted to move faster, they formed small, cross-functional teams to …

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Credibility

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Bob Schultek Author of The Gauntlet Credibility is the quality of being trusted and believed. It’s what motivates consideration of a supplier. It’s the primary reason that people choose to follow their leaders. Credibility is all about reliability, authenticity and accountability…walking the talk, keeping promises. Demonstrating credibility as an individual involves living in accordance with your personal core values. Doing so guides direction, decision-making and commitment. When obligations are honored, personal credibility is strengthened. The same is true for those who …

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