Doing work that matters is about being vigilant for opportunities to make a difference…for your customers, your associates or your organization. Making something better for one of these groups often creates value for the others.
Doing work that matters is about leading by example… taking ownership of an issue, without authority, in order to make it better. Acting to resolve a problem, rather than complaining about it, demonstrates commitment, generosity and shared accountability that encourages others to contribute.
Doing work that matters doesn’t have to involve a big issue; start with a lesser concern. Find a small corner where you can make a difference and get to work making it better.
Doing work that matters improves results and strengthens culture to sustain high performance.
How do you encourage and support “making a difference”
with your team?
How do you help identify opportunities where they can take action?
