Cultivating Shared Accountability

High performing teams exhibit a shared commitment and accountability to achieve their goals. This outcome is the result of their leader linking individual team member accountability with the team’s responsibility to hold one another accountable for the fulfillment of their commitment. It’s a culture in which the team, not the leader, serves as the ultimate arbiter of its performance. It’s a culture grounded in team dialogue, nurtured by the leader, who establishes ground rules to …

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Cultivating Shared Accountability

High performing teams embrace shared accountability. Having committed that the ownership of their decisions is shared by the team rather than by their leader alone, they rely on one another to achieve results. The leaders of these teams cultivate this environment of shared responsibility by: Ensuring that all team members operate under common standards of performance, fostering appreciation and satisfaction; Encouraging team members to challenge the status quo, to experiment, and to leverage their initiative and experience, driving …

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Conflict and Commitment

There can be no team commitment without a dialogue that captures every team member’s opinion. And without commitment, there can be no shared ownership of a decision, and no shared accountability.  As a leader, you may believe that you already know the best way forward. You may be reluctant to open a discussion which could generate information that is inconsistent with your preconceived conclusions. You might even feel that your ideas are threatened by such a …

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Doing Work That Matters

Doing work that matters is about being vigilant for opportunities to make a difference…for your customers, your associates or your organization. Making something better for one of these groups often creates value for the others.  Doing work that matters is about leading by example… taking ownership of an issue, without authority, in order to make it better. Acting to resolve a problem, rather than complaining about it, demonstrates commitment, generosity and shared accountability that encourages others to contribute.  …

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