productive conflict Archives

Accelerating Team Commitment

February 26, 2020 by Bob Schultek

To build a culture of shared accountability, a team must be capable of constructively debating conflicting perspectives about an issue that requires action. There can be no team commitment to a decision without resolving these differences. Mastering this conflict management process is a vital leadership skill. Productive conflict dialogue identifies gaps in team members’ positions on the target topic based on their individual experiences and expectations. The skillful use of questions and related discussion are used to explore …

The Core of Emotional Intelligence

December 11, 2019 by Bob Schultek

Leaders with high emotional intelligence (EI) understand their own emotional state, enabling them to more accurately gauge the emotions of others, and to exercise empathy to better understand the genesis of these emotions. Employing empathy stimulates more thoughtful and productive dialogue, accelerating conflict resolution and producing more deliberate decisions. It’s the core ingredient of strong emotional intelligence. Leaders driving change appreciate the role that emotions play in motivating people to invest in change initiatives. Those who master the use of empathy, appreciate …