Job Satisfaction Drives Progress

Leadership is a people business. Results are achieved by influencing and inspiring your people to ask why, take responsibility, and make a difference for customers, teammates, and the business as a whole.  During this time of unrelenting change and adaptation, it becomes clearer that your people are your most sustainable competitive advantage. They are the face of your business, doing the meaningful work and delivering the experiences that build enduring relationships. Growth relies on these relationships.  One system …

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It’s Not The People…It’s The Leadership

We begin our careers by accepting an entry level job with specific requirements and responsibility only for ourself. If we do well, and increasingly master our assigned duties, we get promoted; if we sustain our high performance, then we continue to earn greater responsibility. Eventually, given our reliable performance and high mastery of skills, we’re promoted into a leadership role and required to lead others who are responsible for doing the tasks we excelled at doing. We’re …

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How Do You Make Things Better?

The objective of change is improvement. Making a product, service or process better creates value. The products and services we use, our food, our environment, our communication tools, the number of options we have, and many other things have improved because someone decided to challenge the status quo and take on the risk of making them better. Surviving in a competitive world demands that improvements continue, but overcoming the barriers built to sustain the status quo is always …

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Doing

Leadership is often the difference between success and failure.  The most productive leaders appreciate that their prime directive is to improve results, requiring that they nurture a team culture which challenges the status quo, and shares the commitment and accountability for embracing change.  Recognizing their responsibility to develop those they lead, and knowing from experience that the most beneficial learning is accomplished by doing, these leaders promote change initiatives as learning experiences that open opportunities.  They counsel that natural …

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Adapting to Customer Centricity

Bob Schultek Author of  The Gauntlet In this increasingly customer-centric market, here are some organizational issues to consider: To generate growth, profitability and sustainability, ensuring that a business is continually creating strategic value for customers is a primary responsibility for leadership. Creating value for the business begins by first creating value for customers; customer value is monetized to validate its contribution to business value. To reliably create strategic value and strengthen sustainability, the business: –Discovers what customers value, …

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Creating Value

Bob Schultek Author of The Gauntlet Our time is a finite, unrecoverable resource which makes it very valuable. As a leader, precious time is expected to create value for the organization. Did your leadership help your people create value today? What benefits were produced for your customers and your organization in return for the time you and they invested? Ford’s Model T was more efficient to build than any other automobile at the time, so each …

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Leadership and Change

Bob Schultek Author of The Gauntlet Leaders drive change. Whether reacting to an external challenge that threatens the business, or proactively disrupting the status quo to improve performance, leaders and change are inseparable. The most visible leadership stories describe triumphs over trouble, departures from the past, doing what has never been done, or going where no one has ever been. Every story is about challenge and change. The same is true for those who lead their …

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A Time for Why & How

Bob Schultek Author of  The Gauntlet It’s a new year, a fresh start. Amidst the resolutions and planning, it’s an ideal time to assess by asking a few basic ‘why’ and ‘how’ questions. Why were you able to accomplish what you did last year? What worked, and what didn’t? How can you be smarter? Smarter about process, about planning, about possible effects, about metrics, about leadership, about inspiring your people to invest in building the business? How will …

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Leadership Happens in the Moments

Bob Schultek Author of The Gauntlet Every day, there are moments when you can choose to lead. Leadership is more about these moments than it is about accomplishing grand initiatives.  Making a difference is all about these moments. One member of your team might be stuck and need your guidance or suggestions to open another path. When a choice between two possible options is required, rather than immediately making the decision, you ask your team to consider …

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Leadership and Challenge

Bob Schultek Author of The Gauntlet rschultek@staging.elfin-bead.flywheelsites.com 216-272-4449      There are times when leaders must confront adversity that threatens their business. Other times, to improve performance, they disrupt the established order by challenging the status quo. Whether the challenge is external or internal, leaders make things happen. Leadership and challenge are inseparable. Business leaders you admire are likely remembered for launching an entrepreneurial venture, developing a novel product and service, transforming a failing business, or revolutionizing …

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