Seeking Resilience

It can be challenging to find new leaders who can consistently meet performance expectations in our dynamic and increasingly complex work environment. Typical job postings cite requirements and experience levels, but rarely do they describe the behaviors necessary to achieve assigned goals and thrive in your business culture. The most significant performance differentiator is not what leaders do, but rather how they do it – their attitude, and how well aligned it is with your …

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3 Questions People Ask About Their Leaders

Leaders rely on feedback from those they lead as one metric to gauge their effectiveness. Whether this feedback is derived from an engagement survey, or via direct conversation, the responses fundamentally answer these three questions: 1. “Do you care about me?” There’s an old adage which states: “People don’t care how much you know until they know how much you care.” Inspiring hearts and minds to invest their talent and energy relies on your ability …

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The Quest for Transformation

The prime directive for leaders is to make things better – to improve results, strengthen culture, develop talent, nurture relationships. Some leaders see their mission as going beyond improvement, to leading a transformation of their operation or business. But transformation can result in a broad array of outcomes depending on multiple variables including the circumstances of the business, the impact of the culture, or the experience and vision of the leader. Some transformations are small …

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Dialogue Shapes Team Accountability

The prime directive of leadership is to improve outcomes – by challenging the status quo, by refining strategy and inspiring its successful execution, by developing talent and culture, by strengthening the sustainability of the business – all to achieve goals that enable the business to progress. The leaders’ challenge is to cultivate the ownership and accountability for these initiatives with those they lead, which requires a devoted engagement with their team, and the nurturing of dialogue among its members. Dialogue facilitates positive momentum towards team commitment …

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Effective Team Characteristics

Leaders may not always get the opportunity to choose their team members, but they can set the expectations for those they lead. Once those expectations are understood, leaders can shape their teams to develop the shared commitment and appreciation for each other that maximizes their effectiveness and is grounded in these three characteristics: How might clarity about your expectations, and these characteristics, strengthen your team?

Job Satisfaction Drives Progress

Leadership is a people business. Results are achieved by influencing and inspiring your people to ask why, take responsibility, and make a difference for customers, teammates, and the business as a whole.  During this time of unrelenting change and adaptation, it becomes clearer that your people are your most sustainable competitive advantage. They are the face of your business, doing the meaningful work and delivering the experiences that build enduring relationships. Growth relies on these relationships.  One system …

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It’s Not The People…It’s The Leadership

We begin our careers by accepting an entry level job with specific requirements and responsibility only for ourself. If we do well, and increasingly master our assigned duties, we get promoted; if we sustain our high performance, then we continue to earn greater responsibility. Eventually, given our reliable performance and high mastery of skills, we’re promoted into a leadership role and required to lead others who are responsible for doing the tasks we excelled at doing. We’re …

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How Do You Make Things Better?

The objective of change is improvement. Making a product, service or process better creates value. The products and services we use, our food, our environment, our communication tools, the number of options we have, and many other things have improved because someone decided to challenge the status quo and take on the risk of making them better. Surviving in a competitive world demands that improvements continue, but overcoming the barriers built to sustain the status quo is always …

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Doing

Leadership is often the difference between success and failure.  The most productive leaders appreciate that their prime directive is to improve results, requiring that they nurture a team culture which challenges the status quo, and shares the commitment and accountability for embracing change.  Recognizing their responsibility to develop those they lead, and knowing from experience that the most beneficial learning is accomplished by doing, these leaders promote change initiatives as learning experiences that open opportunities.  They counsel that natural …

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Adapting to Customer Centricity

Bob Schultek Author of  The Gauntlet In this increasingly customer-centric market, here are some organizational issues to consider: To generate growth, profitability and sustainability, ensuring that a business is continually creating strategic value for customers is a primary responsibility for leadership. Creating value for the business begins by first creating value for customers; customer value is monetized to validate its contribution to business value. To reliably create strategic value and strengthen sustainability, the business: –Discovers what customers value, …

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