creating value

How Strong Is Your Leadership Agility?

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Increasingly, leaders are describing their operating environment as dynamic, unpredictable, and complex, reflecting shifting market trends that are concurrently impacting their customers. It’s an environment that challenges their established means of creating value, for customers and themselves. They need to promptly and profitably adapt to these highly dynamic circumstances, but often feel unprepared to do so. And the future promises that this trend will continue to accelerate. The traditional response to helping leaders succeed has …

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The Work of Leaders

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Creating value is the work of leaders.  It’s a perpetual challenge, involving the preservation of key customer relationships, the constant quest for innovations, and the relentless pursuit of quality, productivity and sustainability, all simultaneously occurring in accordance with the company’s culture.  Preserving proactive, strategic customer relationships yields insights about evolving aspirations, goals and needs, which enable adaptations to ensure that these valuable relationships endure.  Observing and assessing trends from industry or market engagements encourages the curiosity and anticipation …

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What Are You Missing?

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There are 8 folks behind me in the checkout queue. All are talking on or looking at their phones. None are observing their surroundings or engaging with others nearby. In response to my conversational probe, I receive a grunt in reply…the person never looks up from his device. Our culture presents us with many distractions. When eyes are focused only on screens, we become oblivious to the people nearby us and to the places we share.  This failure …

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Creating Value

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  Our time is a finite, unrecoverable resource which makes it very valuable. As a leader, precious time is expected to create value for the organization. Did your leadership help your people create value today? What benefits were produced for your customers and your organization in return for the time you and they invested? Ford’s Model T was more efficient to build than any other automobile at the time, so each worker produced far more value …

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3 Benefits of Customer Lifecycle Management (CLM)

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Customer Lifecycle Management (CLM) is the measurement of multiple customer related metrics (like Customer Lifetime Value) to help you create, cultivate and continuously improve your customer relationships. It enables the synchronizing of all business functions to focus on producing strategic value for customers, creating enduring relationships that increase sales and profitability. Pursuing CLM offers 3 key benefits. The overall scope of a CLM program encompasses all functions or departments of an organization, driving the coordination of …

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