Applying Liminal Agility

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Leaders are expected to improve results, which means they are consistently challenged to drive change. Change is a disruption. Few people welcome disruption which makes it the root cause of resistance to change, and every leader’s primary obstacle to be overcome for successful implementation of needed change. In their new book, “Unleashed,” Rick and Amy Simmons, founders of the telos institute,explorea process of liminal agility that leaders may use to transform disruption into opportunity, accelerating the …

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Job Satisfaction Drives Progress

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Leadership is a people business. Results are achieved by influencing and inspiring your people to ask why, take responsibility, and make a difference for customers, teammates, and the business as a whole.  During this time of unrelenting change and adaptation, it becomes clearer that your people are your most sustainable competitive advantage. They are the face of your business, doing the meaningful work and delivering the experiences that build enduring relationships. Growth relies on these relationships.  One system …

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The Value of Meetings

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One client recently commented that he’s attending more meetings now than he previously did before the Covid shutdown, and it’s destroying his productivity. It’s a complaint I’m hearing more frequently.  When I asked if his concern was due to the higher number of meetings he’s being requested to attend, or because the meetings themselves were unproductive, he replied that both were issues for him. Time is an irreplaceable asset.  Deciding how much of your valuable time to …

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Winning the Unconvinced

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When it’s time for a change, about a third of the people welcome it, and they can tell you specifically why they do so. They can describe its benefits and the possibilities it offers. They are the advocates who generate the early momentum for the change.  But the initial reaction of most people, the other two thirds of those impacted, is resistance. Perhaps half of this group needs time to process what the change means to them; let’s …

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Choosing Agile Tactics

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Strategy and tactics are complementary. Both are needed to achieve goals, and neither works well without the other. While strategies tend to remain unchanged for long periods, tactics often evolve in reaction to changing circumstances or unforeseen obstacles.  In “Good Strategy, Bad Strategy,” Richard Rumelt writes: “The most basic idea of strategy is the application of strength against weakness; or if you prefer, strength applied to the most promising opportunity. A good strategy doesn’t just draw on existing …

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Effective Discovery Enables Trust

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When customers need to resolve a problem, they often limit the information they share with possible solution providers, keeping it focused on their short term need of fixing or replacing something. This enables them to control the dialogue, treat all suppliers as commodity vendors and quickly compare alternatives to facilitate a prompt decision on the basis of price and delivery. If your solutions are more complex, with a related higher purchase investment, and there’s the …

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Cultivating Team Accountability

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Since leaders are responsible for the performance of their teams, they often assume the role of primary accountability monitor for each team member.   In team meetings, each teammate reports to the leader, in turn, on her or his activities. The result is a one-sided presentation of information between team member and leader, with little dialogue occurring among the rest of the team. This creates an environment in which team members assume that the leader is the only …

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It’s the Right Time to Make a Difference

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After working virtually for over a year, most employees have now begun returning to the office, and they’re finding that it’s not the same.   While the crisis played itself out, these folks kept the wheels turning, doing the necessary work – fulfilling their duties, meeting deadlines, working to achieve goals. Some enjoyed the flexibility of working from home, and most felt satisfaction that they were getting the job done during a rare, extraordinary time.  But to …

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Your Leadership Is Reflected in Your People

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In a rapidly changing market, with accelerating workflows, responding to urgent operational issues is an increasingly common occurrence. Often, there is no time to wait while senior leadership decides how best to respond, so front-line, customer-contact employees are challenged to make “in the moment” decisions which can have a serious impact on the company’s reputation, brand awareness and finances. Situations like these provide teaching opportunities that support talent development. High impact, urgent and rapidly evolving scenarios will continue …

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Creating Customer Value

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The marketplace is noisy, filled with commodities of all sorts, pitched to the masses, often using low price as the seductive hook. When the objective is to get orders, as many as possible, quickly and easily, then offering a low price can attract the crowd. Low price is obvious, direct and easy to evaluate for these buyers; its benefit is the same for everyone. If your growth strategy is to market your offering as a …

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