Improvements Accelerate Progress
Building enduring customer relationships mandates that your business consistently creates value for customers. This involves more than introducing new products or delivering exceptional serviceexperiences. Increasingly, this value emerges from your efforts to improve the efficiency, responsiveness and agility of your business. Continuous improvement accelerates your progress and strengthens the sustainability of your business. In addition to the expected benefits of greater customer loyalty, increased profitability and more revenue, pursuing improvement expands your capacity and enables your people to gain …