Winning When Your Customer Does Early in my career, one customer abruptly ended a meeting when I spent more time talking than I did listening. He said, “We’ve been meeting for more than 15 minutes and you have not yet asked a question about my business, my goals or my problems. I don’t need your products – I need solutions. Come back when you can add value to our discussion.” This was a tough but …
Empowering Your People To Create Value In today’s economy, we are evermore dependent on technology to accelerate responsiveness, increase productivity and enhance service. Yet as our dependence on technology grows, so does our thirst for human connection. This phenomenon is called the “High Tech-High Touch” trend, first described in the early 1980s by John Naisbitt in his book MegaTrends. Just recall a time when you had a crisis or critical question, but could not connect …
