3 Steps for Conflict Resolution 

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  Bob SchultekAuthor of The Gauntlet The pursuit of change generates conflict, which when left unresolved, inhibits progress, wastes energy, destroys relationships, and potentially, can threaten the success of the enterprise. Conflict is a natural consequence of change management. Change initiatives are accomplished by first revealing the basis for differences of opinion that are generating tension, and then productively and collaboratively working to resolve those disparities. Most often, the root cause of conflict is ambiguity about …

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Positive Accountability

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  Bob Schultek Author of The Gauntlet  Accountability: “The obligation of an individual or organization to account for its activities, accept responsibility for them, and to disclose the results in a transparent manner.”When something goes wrong and the finger pointing begins, that is how most people perceive accountability. But success as a leader or as a productive team cannot occur without it. When accountability is front-loaded into strategy, early in implementation, before the outcome is …

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The Antidote for Commoditization 

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  Bob Schultek Author of The Gauntlet rschultek@staging.elfin-bead.flywheelsites.com 216-272-4449     The market is tilted in favor of commoditization – easy access to information about multiple options, a simplistic assessment of those options to fit them into pre-determined boxes, and little time or interest in exploring alternatives beyond what is evident through readily available information. Responding to your inquiries without discovering why solving the prospect’s problem is important to them just reinforces their perception of you as …

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Your Attitude, Your Choice 

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It may seem that your attitude, the way you feel, depends on how things are going for you. But in reality, how you choose to feel affects the way things are going. Your attitude reflects your most heartfelt expectations. Every day, you make the vital choice about your attitude. This choice is significant because it impacts every part of your life – your thoughts, words and actions are all driven by how you choose to …

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3 Steps to Ensuring Team Commitment

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  Leaders seeking commitment from their teams regarding the implementation of a decision often encounter delays as a team pursues consensus and certainty. Living with the reality that decisions must be made promptly, and typically with limited time for research or analysis, is a fact of life for leaders; they understand that these circumstances could lead to a decision being wrong. But their teams may struggle with this reality as they work towards committing to the …

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The Sale Tale

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Without customers, there is no business. New orders from these customers are the lifeblood of every company. As a result, sales teams are incented to close more orders. But getting the order is only the beginning of the sale tale. Until the customer pays the invoice, new orders are just promissory notes, reflecting your commitment to deliver your promised solution and the customer’s promise of payment if satisfied. The order may be booked, but the …

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Inspiring Improvement

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Bob Schultek Author of The Gauntlet rschultek@staging.elfin-bead.flywheelsites.com 216-272-4449     Pursuing improvement means tackling change. Change is hard work…it requires commitment, perseverance and discretionary effort.   Commitment, perseverance and discretionary effort cannot be commanded…they must be inspired. Inspiration rises when people believe that their work is meaningful…that they are making a difference. The awareness that work is meaningful springs from the expression of a Company’s Purpose and how consistently its leaders and people act in accordance with …

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The 2 Sides of Promise

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Bob Schultek Author of The Gauntlet rschultek@staging.elfin-bead.flywheelsites.com 216-272-4449    Customers don’t buy your product or service – they buy the benefits your solution promises to produce. The most compelling solutions generate strategic value, a quantifiable financial advantage that stimulates customer growth, paired with a strengthening of their distinctiveness and competitive advantage. These promises cultivate enduring relationships when they are fulfilled. Delivering what you pledged to deliver is the other side of your promise. Without fulfillment, your …

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Challenging the Status Quo

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Bob Schultek Author of The Gauntlet rschultek@staging.elfin-bead.flywheelsites.com 216-272-4449     Implementing standard procedures helps sustain the consistency and quality of work, usually boosting productivity. But the drive for conformity has a price. It increases bureaucracy which can inadvertently stifle the very creativity and initiative you ask your people to practice, potentially compromising innovation and improvement. The same conformity that delivers greater reliability, risk-proofing and safety can breed a fear of failure and a drift towards mediocrity. Since …

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Leadership and Challenge

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Bob Schultek Author of The Gauntlet rschultek@staging.elfin-bead.flywheelsites.com 216-272-4449      There are times when leaders must confront adversity that threatens their business. Other times, to improve performance, they disrupt the established order by challenging the status quo. Whether the challenge is external or internal, leaders make things happen. Leadership and challenge are inseparable. Business leaders you admire are likely remembered for launching an entrepreneurial venture, developing a novel product and service, transforming a failing business, or revolutionizing …

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