Bob Schultek

Bob has more than 30 years of service as a senior sales and business development executive, CEO and business owner. His expertise includes customer-partnered business development, strategic planning, sales management, customer service, operational alignment, lean process analysis and improvement, quality assurance, and performance management. He has worked in the energy, medical device, bioscience & pharmaceutical, discrete and process manufacturing, packaging and distribution, communications and information technology, and business-to-business service industries.

Why Purpose Matters

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Every business wants to be distinctive.  But often, small and mid-size companies are so consumed with surviving that the limited time invested in planning centers on leveraging competitive advantage, without appreciating the reason the business exists, beyond the need to make money. With this approach, the leaders of these businesses lose vital energy to drive action, elevate performance and achieve goals. Rediscovering Purpose motivates employee engagement and releases vital energy that drives action, elevates performance and …

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80% of Qualified Leads Get Wasted

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Last week, I attended a marketing presentation which revealed that 80% of qualified leads never get followed-up by sales personnel.  That really shocked me!  After all the increased investment in marketing communications and social media to generate leads, the return on that investment is dismal. Most of the businesses I know are dissatisfied with their lead generation so they keep investing in different methods to increase leads.  But if there is no prompt sales follow-up …

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Leading Through Volatility

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Cyclical revenue – lots of orders one quarter, not enough the next. Inconsistent cashflow – payables out of balance with receipts. Unpredictable profitability – decision-making is inhibited. Business is rarely stable, but volatility like this is becoming more commonplace. Defining such circumstances as “volatile” seems to suggest that, in the future, business conditions will settle down and return to a calmer state. But instability is well established now, challenging leaders to prove their effectiveness. Sustain …

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Working with Distributors – Quotas Aren’t Enough

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The working relationship between manufacturer and distributor is often defined by sales quotas.  But using only quotas to manage this vital affiliation does not preserve the relationship’s primary, mutually beneficial purpose of sustaining growth in the market.  When that purpose is unclear, and it becomes separated from the profit motive, bad things happen. The original purpose of the manufacturer-distributor working relationship was to increase sales by expanding market coverage in local markets.  For a while, …

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When They Don’t Get It, It’s Not Them!

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Many leaders believe that strong leadership and a clear plan are enough to align their people and muster the energy they need to act. But when people don’t seem to get your message, look first to yourself. When people know where they are headed, they typically try to move in that direction. When everyone is pursuing the same goals and they are encouraged to achieve great things, enthusiasm grows and energy is invested. People want …

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Success Breeds Fear of Failure

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As an organization succeeds, it gets bigger.  As more people join the company, communications become more formal and standard procedures are documented to ensure consistent implementation.  It becomes harder to encourage people to use their best judgment and expect positive outcomes. Larger means more bureaucracy and a push for conformity rather than driving for something new.  Passion and initiative are compromised as people strive to meet a common standard that must by necessity be defined …

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A Day For Reflection

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On this day, 13 years ago, we rediscovered the value of life and love. We were forced to reconsider our priorities, to stand together, to comfort one another and to recall our purpose as Americans. The years have passed, but for those of us who experienced it, that day is burned into our memories. That one single day and its aftermath changed the lives of many and of our nation as a whole. There is …

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6 Steps of Listening That Improve Results

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During a recent workshop, Joseph was consumed with his phone. When he did choose to participate with the group, he would ask me to repeat comments or he would interrupt with an untimely question. At one point in the workshop, each participant described the primary problems they were having building their business, and salesman Joseph described his inability to really connect with his customers and prospects. He just couldn’t get them to seriously engage with …

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Curse of the Gorilla Customer

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When you have one customer whose business represents more than 25% of your revenue, then you have a “gorilla” customer. If you don’t have one now, you will likely get one at some point. If you are already in this position, then you’re probably feeling vulnerable. What happens if you lose this customer? Don’t be afraid of the gorilla customer – you certainly shouldn’t refuse additional work they’re offering. It’s likely that your business with …

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Four Steps to Managing Customer Objections

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Managing a customer’s objection to your proposal involves discovering the motive for the objection, plus determining if the objection can be overcome. If a customer is ready to do business but still has some concerns, these 4 steps can help you deal with the open issues and progress towards agreement with the customer. 1. Find a point of agreement. When a customer challenges you or your proposal (“Your price is high”), don’t counter or debate …

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