Defining Success
“Customers pay only for what is of use to them
and gives them value.” Peter Drucker – Management Expert“You can have everything in life you want,
if you will just help other people get what they want.”
Zig Ziglar – Business Performance Expert
“The customer defines what product or service is fit for use.”
J.M. Juran – Quality Expert
“Understand what’s important to customers.”
Andy Fromm – President, Service Management Group
“Delivering a benefit that the customer values will create preference for your business and make your brand the customer’s #1 choice.”
Bob Bloom – Business Development Expert
Don’t assume…ask your customers what defines success for them.
How do your core customers define success?
How often do you ask them?
