3 Phases of Conflict Resolution
Whether it’s seeking improvements or managing shifting priorities, leaders invest significant time resolving conflicts. Efficiently managing differences, be they with peers or within teams, to arrive at a shared commitment, proceeds through 3 phases that require a mix of empathy, discovery and tenacity. 1. Leverage your empathy to change your mindset. Our tendency, particularly with those we lead, is to manage these discussions with the mindset that we’re going to convince the other party that our perspective …
