Three Ways To Strengthen Emotional Intelligence
Leaders increasingly recognize that the competency of their people and the consistency with which they demonstrate their company’s values when serving customers can be the company’s most sustainable competitive advantage. Nurturing the engagement of these dedicated employees compels leaders to evaluate and strengthen their emotional intelligence (EI). A leader with high emotional intelligence demonstrates these attributes: Active listening that enables the hearing of unspoken words by paying attention to tone of voice, inflection, pauses, and …
