Practicing Productive Conflict
The quest for improved results dictates the need for change. It’s a journey filled with conflicting opinions that require resolution before commitment to the change can be secured. In his latest book, “Thriving in Conflict,” Doug Johnston presents his definition of conflict as “a gap between what we expect and what we experience that leads to deeper understanding and better results. The “deeper understanding” described in Doug’s definition is enabled by ensuring that the exchange of differing opinions remains …
