team commitment Archives

3 Steps for Resolving Differences

May 11, 2022 by Bob Schultek

Securing a team’s commitment to a direction, decision or action, typically requires the resolving of differences within the team to identify and agree on the best way forward. These 3 steps can help: 1. Employ empathy. As the discussion begins, listen empathetically to the differing perspectives, asking questions to clarify or confirm. If the dialogue stalls, use expressions of consideration and tolerance to remove any sense of threat so the sharing of ideas may continue. A typical comment would be: …

Accelerating Team Commitment

February 26, 2020 by Bob Schultek

To build a culture of shared accountability, a team must be capable of constructively debating conflicting perspectives about an issue that requires action. There can be no team commitment to a decision without resolving these differences. Mastering this conflict management process is a vital leadership skill. Productive conflict dialogue identifies gaps in team members’ positions on the target topic based on their individual experiences and expectations. The skillful use of questions and related discussion are used to explore …