Investing in Appreciation

During this prolonged time of disruption and stress, those you lead benefit from your personal attention in letting them know that they are appreciated and valued. The return on these efforts is higher individual and team performance, greater collaboration, increased willingness to invest in changes that deliver improvements, and enriched job satisfaction for your people.  Good employees are hard to find, develop, and keep. And replacing trained, experienced people is often quoted as the #1 non-productive cost …

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What Behavior Do You Require?

Why They Don’t Know What You Expect   Glenn had just finished describing his year-end performance review process and how each person had reacted. He paused and said:  “I’m so frustrated! After all these years of working together, many of the people who met with me still don’t understand what I expect from them.” Performance review discussions are more than grading exercises – they are unique opportunities to have substantive, one-on-one dialogue with each person who …

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