New Prospects May Hear Less Than 10% of Your Message

Successfully connecting with a new prospect takes more than a compelling message. Your verbal communication with that prospect accounts for less than 10% of your total communication process. We are feeling beings who have learned how to think – we’re not born as thinkers who feel. The genesis of what we feel is a set of neurological impulses created through interactions with our five senses. These impulses are our only inputs and we react to …

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Three Ways To Strengthen Emotional Intelligence

Leaders increasingly recognize that the competency of their people and the consistency with which they demonstrate their company’s values when serving customers can be the company’s most sustainable competitive advantage.  Nurturing the engagement of these dedicated employees compels leaders to evaluate and strengthen their emotional intelligence (EI). A leader with high emotional intelligence demonstrates these attributes: Active listening that enables the hearing of unspoken words by paying attention to tone of voice, inflection, pauses, and …

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