Ensuring Your Message Is Heard
When there’s a serious message to deliver, we often ponder the words we want to use, redrafting them, and practicing how we’ll deliver them, until we think we have it right. But despite all our best efforts, many messages are not understood as intended. One reason this occurs is because we tend to communicate messages the way we like to hear them, without considering how our listeners might hear them. Combine this tendency with the …
