Overcoming Obstacles to Improvement
Leaders are expected to improve results, which means something must change. People often see change as risky, so they resist it until they are convinced that the expected improvement will outweigh the risk of the change. Surviving in a competitive world demands that improvements continue, so motivating people to change, to improve a product or process, consumes much of a leader’s time. Leaders may launch an improvement effort by explaining why the change is necessary, …
