Relying on Feedback

All automated systems rely on feedback loops to sustain accuracy and repeatability. These loops compare results against system settings, and adjust variables to ensure alignment and expected performance.   Then, when change compels a system’s performance to improve, there’s a ready baseline of consistent data against which to measure and generate improved results. It’s a logical, unemotional process that delivers higher performance.  The performance of people is similarly subject to unrelenting change that disrupts their status quo. And because the …

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The Value of “Why”

Asking “why“ produces valuable insight.  Asking why requires reflection that leads to understanding, often uncovering root cause. Challenging people to think is what stimulates discovery, solutions and growth.  In a customer relationship setting, asking why establishes what a customer truly values, beyond their expressed need.    In a quality assurance scenario, asking why something happened, after learning what occurred or how it occurred, accelerates the diagnostic evaluation and identification of productive remedies.  In an employee development situation, asking why communicates …

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Try A Little Insurgency

As organizations grow, communications become more formal and standard procedures are implemented to sustain the consistency and quality of work, and to boost productivity. But the drive for conformity increases bureaucracy that can inadvertently stifle the very creativity and initiative your people are encouraged to practice. Innovation is then compromised. How can you balance structure with initiative to drive growth? While structure and bureaucracy provide a foundation on which to build a business, one consequence …

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3 Steps to Capitalize on Growth Opportunities

New growth opportunities rarely pronounce themselves. Most organizations have their heads down, focused on increasing sales of current products or services. You probably recall a time when you failed to act quickly enough to take advantage of an opportunity. Promptly evaluating and responding to new opportunities is a key growth driver. Here are 3 steps to help ensure that you don’t miss a discovery or fail to develop a novel concept that can fuel your …

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“What Really Moves Us Is Feelings, Not Facts”

“There are a thousand ways to get noticed, but there’s only one way to really touch someone. And that’s to give them a reason to care, a story they can believe in. The truth is that what really moves us is feelings, not facts.” Bernadette Jiwa, author of “difference.” Discover more insights about re-imagining your business and reinventing your marketing through relationships, engagement and growth from the newly released book “difference.” Seth Godin endorses “difference” …

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Why Do You Want To Grow?

Growth is good. Failing to pursue it leads to stagnation and often demise. But what defines growth for your company? Is it revenue growth? Profit growth? Growth in headcount? The choice comes down to understanding what ultimate result you want from your growth. Why do you want to grow? Companies measure growth in numerous ways. In addition to the metrics mentioned above, there is growth in products or services, market share growth, growth in number …

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It’s Not A Business – It’s A Mission

 Fulfilling Their Mission Is Your Business Why was your business founded? Business leaders often ask themselves this question to retain their focus and purpose during challenging times. Every day, the circumstances of your business can change your priorities. When the action is fast and furious, reminding yourself why your business exists helps reorder changing priorities to concentrate on those that best fulfill your Mission. Most Mission statements describe how the business intends to satisfy the …

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