Doug Johnston Archives

Accelerating Team Commitment

February 26, 2020 by Bob Schultek

To build a culture of shared accountability, a team must be capable of constructively debating conflicting perspectives about an issue that requires action. There can be no team commitment to a decision without resolving these differences. Mastering this conflict management process is a vital leadership skill. Productive conflict dialogue identifies gaps in team members’ positions on the target topic based on their individual experiences and expectations. The skillful use of questions and related discussion are used to explore …

Practicing Productive Conflict

January 22, 2020 by Bob Schultek

The quest for improved results dictates the need for change. It’s a journey filled with conflicting opinions that require resolution before commitment to the change can be secured. In his latest book, “Thriving in Conflict,” Doug Johnston presents his definition of conflict as “a gap between what we expect and what we experience that leads to deeper understanding and better results. The “deeper understanding” described in Doug’s definition is enabled by ensuring that the exchange of differing opinions remains …