Are Your Customer Service Reps Expendable?
Your customer service reps have unlimited access to your customers, yet they are often considered to be expendable and typically treated as such. Are you managing your customer service function as a cost center or as a profit center? How much of your customers’ satisfaction is impacted by your customer service reps? Exceptional customer service is a proven differentiator. When access to information is so effortless that many products are seen as commodities, when the …
