The Value of “Why”
Asking “why“ produces valuable insight. Asking why requires reflection that leads to understanding, often uncovering root cause. Challenging people to think is what stimulates discovery, solutions and growth. In a customer relationship setting, asking why establishes what a customer truly values, beyond their expressed need. In a quality assurance scenario, asking why something happened, after learning what occurred or how it occurred, accelerates the diagnostic evaluation and identification of productive remedies. In an employee development situation, asking why communicates …
