Empathy Not Telepathy

Effective leadership in our complex world requires more than just setting goals and strategies. It demands creating an environment where teams can thrive. We’d like to believe that those on our team think like us, and have the insight and drive to do what we would do to accelerate progress. But we don’t know what it’s like to be them, and they don’t see what we see, or know what we know. They may want …

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Measuring the Impact of Culture

A company’s culture binds an organization together, facilitating strategy execution and performance improvements.  When appreciated and nurtured, a culture’s distinctive characteristics create a unique identity that’s hard for competitors to copy, providing an enduring competitive advantage. Winning cultures see performance as an explicit output, and foster an environment that is conducive to generating the best possible results for their customers, employees, and other key stakeholders.  The behaviors modelled by these cultures help employees see their …

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