Can Your Personnel Be Too Passionate About Their Work?
Demonstrating Commitment Sustains Passion “Is there such a thing as too much passion?” I was asked. My client explained that one of her senior customer service personnel seemed to be brimming with passion. “She is always upbeat with customers and associates, and she constantly promotes the positive aspects of our business. But her performance does not match the expressed passion, so I’m frequently disappointed with her and frustrated that we can’t gain more results from …
