The Quest for Enduring Improvement
Leadership is about achieving sustainable results that enhance competitive advantage and deliver measurable business benefits. It’s a quest for enduring improvement. Successful improvement projects begin by asking what is possible, before considering what is wrong. Leaders and teams collaborate to envision positive outcomes and set clear improvement goals before assessing current processes. When mapping existing processes, clarify responsibilities and measure time for each step. Then, focus on the time lost between each step; this is …
