Valuing Discretionary Effort
When an employee fulfills obligations and achieves assigned goals with expected behavior, we recognize this as acceptable performance. The job is getting done. But when one contributes more than the common standard, more than what’s expected, then that’s discretionary effort. To improve results, leaders need advocates who can collaborate with them to drive productive change. For them to invest discretionary effort, these advocates need to appreciate how the change creates value for the business and how they …
