The Journey to Insight
Generate the insight that builds team commitment
Empathy Not Telepathy
Effective leadership in our complex world requires more than just setting goals and strategies. It demands creating an environment where teams can thrive. We’d like to believe that those on our team think like us, and have the insight and drive to do what we would do to accelerate progress. But we don’t know what it’s like to be them, and they don’t see what we see, or know what we know. They may want …
The Agility Challenge
Embracing these agility principles enables companies to innovate rapidly, meet evolving customer needs, and stay ahead of the competition.
Shared Accountability ROI
Implementing a culture of shared accountability requires intentional effort, but the benefits it produces for the leader, the team, and the organization make it a valuable strategy. The ROI of a shared accountability approach includes: The ROI from shared accountability justifies the effort required to implement this strategy by enhancing team and organizational performance. How could shared accountability accelerate the progress of your business?
Making Work Meaningful
When people experience their work as meaningful, they are more engaged, committed, and satisfied – all of which increase performance.
The Quest for Enduring Improvement
Leadership is about achieving sustainable results that enhance competitive advantage and deliver measurable business benefits. It’s a quest for enduring improvement. Successful improvement projects begin by asking what is possible, before considering what is wrong. Leaders and teams collaborate to envision positive outcomes and set clear improvement goals before assessing current processes. When mapping existing processes, clarify responsibilities and measure time for each step. Then, focus on the time lost between each step; this is …
The Skill of Building Trust
Trust is the foundation of all caring, beneficial relationships – both personal and professional. It enables open communication, genuine commitment, and mutual accountability. For leaders, trust is the key to motivating action and driving sustainable progress. The genesis of trust is generosity – a genuine intention to help others. Trustworthy leaders build this foundation of trust in two ways: But even the best leaders will face situations that threaten trust. It may be caused by …
Measuring the Impact of Culture
A company’s culture binds an organization together, facilitating strategy execution and performance improvements. When appreciated and nurtured, a culture’s distinctive characteristics create a unique identity that’s hard for competitors to copy, providing an enduring competitive advantage. Winning cultures see performance as an explicit output, and foster an environment that is conducive to generating the best possible results for their customers, employees, and other key stakeholders. The behaviors modelled by these cultures help employees see their …
Welcoming Requests For More Communication
Leaders are often challenged with requests for more communication. These appeals may simply reflect a need for more information about the condition of the business, or the status of a strategy, new policy, or change initiative. But often, they signal a deeper yearning to share feedback with you, feedback you should welcome and encourage from those stakeholders most impacted by planned or implemented strategies or change initiatives. As you consider your response to these requests, …
Solving, Not Selling
To grow your business, you can add new customers, raise your average unit price, or increase your orders from existing customers. The third strategy has proven to be the most productive method for generating sustainable growth; successfully implement one of the other two as well, and growth can be exponential. Key to increasing your business with current customers is proving that you’re focused on solving, not selling – that you’re not seeking one-time transactions, but …
