Leaders who actively involve their teams in problem resolution achieve more productive, lasting results while also developing team competency and shared accountability.
By using this two-step process, leaders help their teams convert surface-level data to actionable insight, creating the foundation for decisions that teams will champion and execute with conviction:
- Perspective Sharing: Leaders collect team members’ views and reasoning about the situation;
- Systemic Assessment: Then, they guide their teams through these diagnostic and remedial steps to identify root causes, agree on optimal solutions, and commit to a final resolution:
- Gathering raw data, observations, and issue-specific sensory inputs;
- Interpreting the data by answering who, what, where, when, and how;
- Appraising these insights using experience and expertise to clearly understand the situation, determine why a resolution is required, and agree on how it can be developed;
- Evaluating alternative solutions to select the most effective approach, enabling team commitment to implementation.
This systematic progression ensures thorough analysis while fostering team alignment. The results: more productive problem-solving, robust and committed solution execution, and stronger team competency.
Could this process improve the results of your team’s problem resolutions?