3 Qualities of a High Performance Culture

“Culture can account for up to half of the difference in operating profit between two organizations in the same business.” (Heskett @ Harvard) Consider these 3 qualities of a high performance culture: Across the organization, there is a shared ownership for customer success and business progress. People understand how they create value by making a difference for customers, for each other and for the Company. The purpose and profit motives for the business are aligned. Cross-functional collaboration and …

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Three Drivers For No-Excuses Performance

“Love and work are the cornerstones of our humanness.” ~Sigmund Freud If work is such a significant part of our lives, why do so many of our employees see their jobs as a burden? Is it possible to build a business on passion and trust instead of fear and stress? Resolving the gap raised by these questions produces no-excuses job performance. A Gallup poll recently discovered the leading determinant of happiness. It isn’t wealth, or …

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